LaserCube Limited Warranty and LaserCare+ Extended Warranty | LaserCube

LIMITED WARRANTY

All LaserCube models comes with a 12-month limited parts and labor warranty which fully covers the hardware:

No deductible required
All parts and labor for covered repairs, including the battery
Accidental galvo damage caused by LaserOS
Failures resulting from normal wear and tear
Replacement of your product if it cannot be repaired
Return shipping cost back to user covered

Repairs are performed at our authorized United Kingdom service center. US units are repaired in the USA by our partner X-Laser.
Warranties and coverage are transferable by the original owner to a new owner.

LASERCARE+ EXTENDED WARRANTY

For longer protection, you can extend your limited 12-month warranty to a total of 24 or 36 months of coverage.
Use your LaserCube day in and day out with peace of mind when you add additional protection to your LaserCube.
Purchasing a LaserCare+ extended warranty adds accidental damage coverage:

Accidental drops
Accidental galvo damage caused by misuse of 3rd-party software/hardware
Water damage
Other forms of accidental damage

For a LaserCube bought outside the USA, LaserCare+ also covers the shipping costs both ways when it needs a repair. For US units, our partner X-Laser does the LaserCare+ repairs, accidental damage included: you pay the shipping to X-Laser and we pay the way back.

LaserCare+ is bought together with your new LaserCube, in the same order: add the LaserCare+ option for that LaserCube to your cart. It can’t be added after the purchase.

HOW TO REQUEST SERVICE

FREQUENTLY ASKED QUESTIONS

What items are eligible for LaserCare+ extended warranty?

All new LaserCube units are eligible for extended warranty plans, worldwide.

If I previously purchased my LaserCube, can I still purchase a LaserCare+ extended warranty?

No. LaserCare+ can only be bought together with a new LaserCube, in the same order. It can’t be added after the purchase.

How does the standard limited warranty and LaserCare+ extended work?

After contacting support@laseros.com, you will receive a RMA and a shipping address to our UK service center (for US units: to our partner X-Laser in the USA). After we receive your LaserCube, it will be assessed, repaired, and mailed back to you. Shipping charges to our UK service center are borne by the customer unless your LaserCube is assessed to have a manufacturing defect, in these cases, the refund of shipping costs will be credited to your credit card. With LaserCare+ on a LaserCube bought outside the USA, we cover the shipping costs both ways. For US units, you pay the shipping to X-Laser and we pay the way back, also with LaserCare+.

When does the LaserCare+ extended warranty begin?

Coverage takes effect immediately once the extended warranty has been purchased.

How long does the LaserCare+ extended warranty extend my coverage?

LaserCare+ extends the 12-month limited warranty to 24 or 36 months.

What does the LaserCare+ extended warranty cover?

LaserCare+ extended warranty coverage includes all LaserCube hardware components and all included accessories.

Once I purchase a LaserCare+ extended warranty, do I need to register my product or do anything else?

Registration is automatic. You should keep your product receipt and the confirmation email for future reference.

Is my LaserCare+ extended warranty transferable to a new owner if I sell or gift my product?

The service plan is transferable and provides coverage to the original purchaser of the Covered Product or any person receiving the Covered Product from the original purchaser.