FAQs

Frequently Asked Questions

  • General
  • Hardware
  • Software
  • Safety

How do I connect several WiFi LaserCubes to one device?

By using an ethernet switch (see LaserOS guide) with one cube set as ethernet master, and the remaining cubes set as ethernet slaves. Over six cubes have been connected and tested OK using this method.

Can I upgrade the WiFi antenna for longer connection distance?

Yes, larger gain antennas can be used as long as they have the same mating connector (RP-SMA).

Does WiFi LaserCubes work as master/slave?

Over WiFi, multiple cubes are not recommended as the bandwidth requirements can result in corrupt images. When using the ethernet port instead, multiple cubes can be used with one set to master/server and the rest set to client/slaves. All cubes can be set to client/slaves if they are connected to your hub directly or via an ethernet switch, as your hub would be acting as master (DHCP server).

Is the WiFi LaserCube compatible with 3rd party apps and APIs?

WiFi LaserCube is compatible with Touchdesigner, Modulaser and LSG. To learn more about our API visit our Github.

Can I still purchase USB LaserCubes?

We have discontinued the USB LaserCube permanently, however, we may have a few stock remaining. Send us an email.

Will my USB LaserCube still be supported by LaserOS?

LaserOS software will always support the USB LaserCube.

Is there an Artnet or standalone mode for WiFi LaserCube?

Can I use a phone hotspot to connect multiple WiFi LaserCubes?

Phone hotspot to WiFi LaserCube does not work as the hotspot UDP performance of an iPhone is very poor.

What is the recommended connection method for WiFi LaserCube?

WiFi is primarily for outdoor use from a single device directly connected to your phone. For all other use, ethernet is the preferred connection method (this includes from your phone via ethernet to USB-C or Lighting adapter)

What is maximum WiFi range?

Has been tested to work up to 100m in an outdoor setting.

Where I can find latest WiFi Cube firmware?

You can download it from www.laseros.com/firmware.

Are the batteries replaceable?

The battery pack is user-replaceable. We offer replacement battery packs under warranty and post-warranty.
The batteries specs are (for 2.5W / 1.2W): 18650 (3400mAh / 2600mAh), 2S1P w/ PCM x 2 packs.

What kind of router is needed to connect multiple WiFi LaserCubes?

You just require a router or ethernet switch, no internet connection necessary.

Is it possible to control WiFi and USB LaserCubes together?

No, the two operate differently as the USB and WiFI LaserCubes use totally different buffering techniques.

How come the WiFi LaserCube stutters when connected wirelessly?

The WiFi cube can stutter if used in a heavily congested WiFi area. It is best suited to being used outdoors where range up to 30m is possible. Stuttering can also occur if using the WiFi cube in client mode as your router/hub is also handling all your other WiFi enabled devices on your local network reducing bandwidth for the cube. The best mode to use for the WiFI cube is using the WiFi server mode, where you are connecting directly to the WiFi LaserCube with your mobile phone/tablet/computer.

Another source of stuttering is leaving the WiFi network list visible on your computer, as this will cause constant scanning for other WiFi networks interrupting the normal WiFi operation on your computer (UDP packets end up being buffered by your computer for extended periods during the network scanning causing image breakup).

My wireless router causes stuttering on the WiFi LaserCube.

Your router may be forming excessive buffering of UDP packets between WiFi and ethernet ports. We tested on a TalkTalk super router and had no issues, but there are 1000’s of different router/hubs out there so it’s impossible to know which ones work well and which ones don’t.

What connection mode is required when using the supplied USB->LAN adaptors?

The mode must be set to LAN Server (yellow LED) when using one of the supplied adaptors, as your mobile phone/tablet is expecting to be supplied with an IP address from a DHCP device.

What materials does the LaserCube engrave?

LaserCube can engrave paper, wood and plastic, it will not engrave any kind of metal besides painted metal. With the focusing lens (in the expanded lens kit) the engraving spot is more precise. Please see this image. Watch the tutorial.

How do I operate the US-version of LaserCube?

1. Connect your USB Cable to the Lasercube.
2. Connect the cable to the back of the Lasercube and the Big Yellow Box.
3. Turn the key to the ON position on the Lasercube.
4. Turn the key to the ON position on the Big Yellow Box.
5. Make sure that the Big Red Button is in the ON position. The box is shipped with the button locked into the down/off position. To unlock, simply turn the button clockwise until it pops up.
6. Turn the Lasercube switch to the ON position. At this point the two white LED’s above the Lasercube key and the red LED on the Big Yellow Box will blink slowly.

What is the lifetime of the LaserCube?

As a pure diode laser projector, the laser lifetime is expected to be 10 to 20 thousand hours, but may be reduced by operating at temperature extremes (-10C / 45C)

The internal battery is a high quality Lithium Ion pack similar to those used in laptops. In common with laptops, over time, the available capacity of the battery will reduce. The battery has therefore been made to be easily user-replaceable.

Does iOS app work with both USB and WiFi LaserCube?

iOS is only compatible with the WiFi version and not the discontinued USB version.
https://apps.apple.com/app/laseros/id1559204525

What is the cheapest Android that works for LaserCube?

How do I purchase LaserCube individual accessories?

How do I use LaserOS software on my existing ILDA laser projector?

If your laser projector has an ILDA port, you can purchase a LaserOS dongle to use LaserOS software (PC/Mac, Android)

How loud is the fan on the 2W LaserCube?

The fan noise is measured at 40db @ 1 meter from the LaserCube 2W.

What is the max projection distance of the LaserCube?

The maximum visible range of the 1W is 500 meters / 2W is 1000 meters.

What is the size of the projected laser image?

The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on… With the Expander, it would be 3m square at 2m distance and so on….

There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.

What is the specs of the charger for the LaserCube?

The included wall-plug power charger is rated 19V DC (100-240V) power supply with 2.5×5.5 DC jack.

What is the difference in brightness between the 1W and 2W LaserCube?

The 2W is three times the brightness of the 1W, in lumens. The color balance on the 2W is significantly more balanced. Please watch this comparison.

What is the duty cycle and temperature range of the LaserCube?

There is no duty cycle. LaserCube will operate from battery or external power from -10C to +45C. Charging of the internal battery is disabled whilst the battery temperature is outside of +10C to +45C to prevent overheating.

What are the lens accessories used for?

Safety Lens is a ND8 filter which reduces laser output by 80%. It’s great for photography or videography of the laser projection. The blur lens defocuses the laser output over range. It has a 250mm focal length. Diffraction lens multiplies your laser visuals causing awesome effects. The Lumia lens is made of textured glass and recreates the trippy lumia experience.

What’s the difference between TTL and analog laser color?

Only 7 colors are possible for TTL compared to 1000s of colors for analog lasers. LaserCube is full analog color.

Is the LaserCube housing dustproof?

Yes, the housing is dustproof. There is no air drawn (or able to convect) into the main cube body where the lasers and optics are.

The 2W has a blower fan recessed within a separate heatsink plate that bolts on to the bottom of the original cube housing. Air is not drawn through the main enclosure, only into and out of the heatsink plate, which conductively cools the existing base of the cube. Sealing of the lasers and optics is maintained.

My Android device does not detect the LaserCube.

Goto settings > system & device > additional settings > OTG > turn OTG on.

How do I import my own logos and create new animations?

Image files in SVG (recommended), PNG, JPG, BMP format can be uploaded automatically into LaserOS. You can create new SVG-based logos, animations, and tracings using Illustrator, Animate and Inkspace.

Watch our tutorial videos. We also offer a custom logo and animation design service.

What are the minimum device requirements for LaserOS?

Device requirements:
Windows PC: Windows 10 with quad core processor such as Intel i5, 2.5GHz or better, 8GB RAM
Mac PC: Mac OS X 10.6 with quad core processor such as Intel i5, 2.5GHz or better, 8GB RAM
iPhone/iPad: iOS 14.0 iPhone SE(2020) / iPad(6th generation) or better
Android: Android 10 or higher with Octa-Core 2 GHz processor, 4GB RAM or better

How do I create a SVG animation?

Create a folder of SVG files in a program like Adobe Animate or Illustrator.
Sample: dancer sample.zip

LaserOS crashes upon opening, even after uninstalling and reinstalling.

MacOS:
Open a command terminal and run:
rm ~/Library/Application\ Support/LaserOS/config.iniWindows:
Run from a command prompt:
rm C:\Users%USERNAME%\AppData\Roaming\LaserOS\config.ini

How do I sync a timeline to LaserOS with MIDI?

You can sync LaserOS content to a timeline using Wavefrom free software. Watch the tutorial here: https://www.youtube.com/watch?v=DURfeqnBMGw

How do I use an older version of LaserOS?

You may find older versions of LaserOS here:
https://www.laseros.com/downloads/legacy/

Where do I download the LaserCube software?

Download here: Windows, MacOS, and Android.

Are there other apps that work for LaserCube and can I code my own program?

Yes, you can write your own code for LaserCube as well as use 3rd-party compatible apps by visiting our API page.

Is there a fully automatic mode that requires no user input?

Yes, LaserOS is fully autonomous, requiring no user input. Just choose the modes and an effect. Watch to learn more: https://www.youtube.com/watch?v=Q8sNmIihUOw

Is an internet connection required to run LaserOS or does it work offline.

There is no internet connection required, the app works fully offline.

How do I make the LaserCube project only a single color laser?

Goto Settings > Color, and select the Mono Color slider to choose a single color. To return to normal color mode, drag the Mono Color slider all the way to the left position.

Where are the imported files stored on my computer?

On Mac: ~/Library/Application Support/LaserOS/imports
On PC: C:\Users\ (your username) \AppData\Roaming\LaserOS\imports
On Android: ~/Android/data/com.wickedlasers.laserOS/files/imports/

I cannot adjust the X / Y position of the laser projection.

It’s not possible to adjust the X / Y position @ max zoom. Reduce zoom first.

My Windows PC does not detect the LaserCube, how do I update my drivers?

Download: http://zadig.akeo.ie/

1. Connect LaserCube to PC
2. Open zadig
3. Options > List All Devices
4. Choose Laserdock Interface 0
5. Choose libusbK as driver
6. Click install
Repeat 3-5 for interface 1 and 2

What is the difference between microphone and loopback audio?

LaserOS needs an audio input in order to generate music reactive visuals. Loopback audio is superior to microphone in both latency and accuracy. On Windows, all you need to do is select a Loopback audio source. On Mac, you need to install Sound Siphon and then you have to select Sound Siphon as Audio Output in Sound Settings. For Android, goto Settings > Audio and select ‘loopback’.

How do I fix the error on my Mac: ‘LaserOS can’t be opened because it is from an unidentified developer.’?

Locate the LaserOS app in Finder and Ctrl-Click it. If you select Open from the resultant menu, the app will be opened.

As a programmer, how many points can I draw simultaneously with the LaserCube?

“Under the hood” we use Openlase as a renderer / path optimiser of the vector images. Our hardware DAC rate is 30000 points per second. There are quite a few control parameters fed from LaserOS into Openlase to determine how the image is created. Where we set a minimum or maximum number of points, it has a direct impact on the frames per second.
i.e. setting a maximum number of points to 1000 will force a 30 FPS minimum frame rate, but images that would require longer than 33ms to draw will be simplified to fit into the fixed number of points and may look rounded or distorted.
In the latest LaserOS, it was (over) adjusted to try render some images at 45 FPS, meaning only 600 points were useable before the image began to simplify. We could just revert to 1000 points, but are in the process of checking that increasing the maximum number of points even more (and therefore internal buffer sizes too) won’t cause any unexpected issues in different parts of the LaserOS software. If you are interested in controlling the cube directly, take a look at our github –https://github.com/Wickedlasers

Why can only the microphone be selected as an audio input on an iOS device?

This is due to Apple’s DRM / audio recording limitations and nothing to do with our LaserOS software.

Do I need laser safety goggles?

No, you do not need laser safety goggles to view laser animations. You need eye protection when using the engraving and balloon popping features. Dark sunglasses would be effective at blocking out most of the light. An optional Safety Lens accessory will reduce laser output by 80%, this is useful for photography and videography.

At what distance is it safe to scan my audience or run through the laser projection?

There is no general value available to determine the safe distance (MPE). There are many relevant factors relevant: Scan speed, scan angle, scanned pattern, beam divergence, beam diameter, output power etc.

The IEC 60825-1 Laser Safety Regulation applies internationally. Do not allow emission in a public area to exceed laser class 3R.

What are some safety tips?

Do not shoot lasers at people. The very bottom of the laser projection should at least 3 meters above the floor, so there is clearance between someone’s head and the lasers. Laterally, there should be 2.5 meter distance.

As with all lasers, never allow any laser beam to enter the sky. Laser beams striking aircraft can blind pilots and is considered a felony offense in most countries.

Do not scan your audience without explicit approval granted from your regulatory body in your city or state. Check with local authorities before using a laser in public areas.

Please watch our safety video.

How dangerous is the LaserCube compared to high powered handheld lasers like the Spyder Arctic

LaserCube has a much lower power density compared to the static ‘laser dot’ of a handheld laser because the ‘laser dot’ of the LaserCube is moving at rapidly (tens of thousands of time per second) in order to create laser graphics. The actual power depends on several factors such as LaserOS software settings and distance.

*In balloon popping and engraving modes, the LaserCube beam operates at full power and is as dangerous as a high-powered handheld laser like the Spyder Arctic, so all safety precautions like wearing goggles must be adhered to.

Is there anyway to reduce the power of the LaserCube?

There are a variety of things you can do in the LaserOS settings that reduce power. You can lower the master power slider, increase zoom for a bigger image, and setup attenuation zones

You can also reduce power by using accessories like safety lens (lowers power by 80%), diffraction lens, lumia kits, and expander. By using a combination of lens and software settings you can reduce power density to any level you desire.

How do I protect my camera sensor from the laser?

You can attentuate or disable the laser output to zones specified in LaserOS Safety Zones settings.
https://www.youtube.com/watch?v=8E8B7qowNjI

LaserCube User Guide

Everything you need to know about LaserCube