Return Policy | LaserCube | Portable Laser Show System

Last updated: October 15, 2026

If, for any reason, You are not completely satisfied with a purchase we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased from https://www.laseros.com

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.
You can inform us of your decision by email: support@laseros.com

Unused, Sealed Items

You get your money back, minus the cost of shipping the order to you, when:

The returned items must be unused, sealed, in the same condition upon receipt of the package.
Customers must also return the original packaging of the item.

Opened Items: Repacking Fee

If Item(s) are in open-box condition, Wicked Lasers deducts a repacking fee equal to 15% of the price paid for the Item(s). Wicked Lasers also deducts the cost of outbound shipping as with any return.

Items are considered open-box if:

They are not sealed, unused and in their original condition.
They are damaged or have missing parts for a reason that isn’t Wicked Lasers’ error.

Why does Wicked Lasers charge a repacking fee?

After receiving a returned Item(s) in an open-box condition, Wicked Lasers technicians carefully reset, refurbish, and repack these Item(s) for our partnerships and secondary market sales. Wicked Lasers does not sell refurbished units as new. To offset the costs associated with repacking activities, Wicked Lasers deducts a fee on Item(s) that are returned in an open-box condition.

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Faulty on Arrival

If your LaserCube is faulty when it arrives, you can ask for a refund or a replacement within the 30 days: email support@laseros.com with your order number. For such a refund, we pay the return shipping and nothing is deducted: no shipping cost and no repacking fee.

Returning Goods

You are responsible for the cost of returning the Goods to Us, unless they were faulty on arrival (above). You should send the Goods after you have received an email from us with an RMA number and return instructions: to our UK address, or, if your order was delivered in the USA, to our US partner X-Laser. Accessories can’t be returned on their own.