Q. My Windows PC does not detect the LaserCube, how do I update my drivers?
1. Connect LaserCube to PC
2. Open zadig
3. Options > List All Devices
4. Choose Laserdock Interface 0
5. Choose libusbK as driver
6. Click install
Repeat 3-5 for interface 1 and 2
Q. What is the difference between LaserCube and LaserDock?
Q: What materials the 1W lasercube engrave?
Q: How long can I run the LaserCube, is there a duty cycle?
Q: Do I need fog?
Q. What is the difference between microphone and loopback audio?
Q: How do I ship or fly with my laser?
Q: How do I connect LaserCube to my PC, Mac, or Android device?
Q: Does it work with iOS (iPhone, iPad)?
Q: What’s the difference between TTL and analog laser color?
Q: What are some safety tips?
Do not shoot lasers at people.The very bottom of the laser projection should at least 3 meters above the floor, so there is clearance between someone’s head and the lasers. Laterally, there should be 2.5 meter distance.
As with all lasers, never allow any laser beam to enter the sky. Laser beams striking aircraft can blind pilots and is considered a felony offense in most countries.
We highly do not recommend scanning the crowd unless there is explicit permission granted from your government. Check your local laws first before using a laser in public areas / outdoors.
Q. What laser power is needed for larger venues?
Q. At what distance is it safe to run through the laser projection?
There is no general value available to determine the safe distance (MPE). There are many relevant factors relevant: Scan speed, scan angle, scanned pattern, beam divergence, beam diameter, output power etc.
The IEC 60825-1 Laser Safety Regulation applies internationally. Do not allow emission in a public area to exceed laser class 3R.
Q: Is the LaserCube legal in the USA?
Q: Is there anyway to reduce the power of the LaserCube?
Q: What is the size of the projected laser image?
The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on… With the Expander, it would be 3m square at 2m distance and son on….
There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.
Q: Do I need laser safety goggles?
Q: Do I need a laser dongle?
Q. I cannot adjust the X / Y position of the laser projection.
Q. How can I use LaserOS software with my own laser projector?
Q. Is there an affiliate program for LaserCube?
Q. What is the warranty?
Q. What about custom duties?
Q. How long does it take for me to receive my order?
Q. How can multiple LaserCubes be used?
Q. What voltage is the charger for the LaserCube?
Q. What is the process for warranty service?
Replacement parts will be shipped to you if a user repair is possible, at no cost. The laser may need to be shipped back to our factory in China for warranty-covered service.
Q. Where are the imported files stored on my computer?
On PC: C:\Users\ (your username) \AppData\Roaming\LaserOS\imports
On Android: ~/Android/data/com.wickedlasers.laserOS/files/imports/
Q. What is the refund policy?
Q. What are the lens accessories used for?
Q. How do I fix the error on my Mac: ‘LaserOS can’t be opened because it is from an unidentified developer.’?
Q. Is there an fully automatic mode that requires no user input?
Yes, LaserOS is fully autonomous, requiring no user input. Just choose the modes and an effect. Watch to learn more: https://www.youtube.com/watch?v=Q8sNmIihUOw
Q. How do I import my own animation?
Q. How do I program my own app to control the LaserCube?
Check the github libraries on the bottom of this page:
Q. How to fix PC error message: ‘the program can’t start because api-ms-win-crt-heap-l1-1-0.dll is missing’?
If that doesn’t help, please install Microsoft Visual C++ Redistributable 2017:
Q. My Android device does not detect the LaserCube.
Q. It says on the Google play store that my Android device is not compatible.
If that doesn’t work, try the Xiaomi Redmi 7 which is around $100.
Q. My micro-usb device is not connecting to the LaserCube.
Q. What happened with engraving and popping balloons?
Q. How do I import my logo into LaserOS?
Q. How do I import my animation into LaserOS?
Q. Is the LaserCube housing dustproof?
Yes, the housing is dustproof. There is no air drawn (or able to convect) into the main cube body where the lasers and optics are.
The 2W has a blower fan recessed within a separate heatsink plate that bolts on to the bottom of the original cube housing. Air is not drawn through the main enclosure, only into and out of the heatsink plate, which conductively cools the existing base of the cube. Sealing of the lasers and optics is maintained.