FAQs

Q. What is the difference between LaserCube and LaserDock?

A. LaserCube is battery-powered and portable, whereas the LaserDock is larger and requires a power cable. There are no other differences in the laser hardware or software. The LaserDock has a larger heatsink and is more suitable for permanent fixtures.

Q: How long can I run the LaserCube, is there a duty cycle?

A: There is no duty cycle. There is a built-in temperature sensor which shuts off the laser at 40C to protect the LaserCube from overheating.

Q: Do I need fog?

A: Only if you need to see the beam in mid air, IE beam shows. Ambient smoke or fog will also work.

Q: How do I ship or fly with my laser?

A: We recommend the EVA case for everyday carry and the Flight Case for multiple units and/or luggage and shipping.

Q: Where do I download the LaserCube software?

A: Download here: Windows, MacOS, and Android.

Q: How do I connect LaserCube to my PC, Mac, or Android device?

A: Use the included cables to connect the LaserCube to a USB-A, USB-C, or Micro-USB port.

Q: Does it work with iPhone/iPad?

A: No, it does not work with iOS.

Q: What’s the difference between TTL and analog laser color?

A: Only 7 colors are possible for TTL compared to 1000s of colors for analog lasers. LaserCube is full analog color.

Q: What are some safety tips?

A: Do not shoot lasers at people.The very bottom of the laser projection should at least 3 meters above the floor, so there is clearance between someone’s head and the lasers. Laterally, there should be 2.5 meter distance.

As with all lasers, never allow any laser beam to enter the sky. Laser beams striking aircraft can blind pilots and is considered a felony offense in most countries.

We highly do not recommend scanning the crowd unless there is explicit permission granted from your government. Check your local laws first before using a laser in public areas / outdoors.

Q. What laser power is needed for larger venues?

A. 1W is good for small clubs and discos. 2-5W suit large nightclubs, and mid-sized events. 5W and up are used at large events, music festivals, concerts.

Q. At what distance is it safe to run through the laser projection?

A. There is no general value available to determine the safe distance (MPE). There are many relevant factors relevant: Scan speed, scan angle, scanned pattern, beam divergence, beam diameter, output power etc.

The IEC 60825-1 Laser Safety Regulation applies internationally. Do not allow emission in a public area to exceed laser class 3R.

Q: Is the LaserCube legal in the USA?

A: The LaserCube includes all required safety features per international regulations. In the US, every laser operator is required to obtain a user variance from the FDA. We are currently working with distributors who may be able to offer the LaserCube to the US market. Click here to stay informed.

Q: Is there anyway to reduce the power of the LaserCube?

A: The optional 20% Safety Lens accessory will reduce output power by 80%. You can also limit laser power by adjusting the laser power in the LaserOS app and setup safety zones.

Q: What is the size of the projected laser image?

A: The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on…

There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.

Q: Do I need laser safety goggles?

A: No, you do not need laser safety goggles to view laser animations. You need eye protection when using the engraving and balloon popping features. Dark sunglasses would be effective at blocking out most of the light. An optional Safety Lens accessory will reduce laser output by 80%, this is useful for photography and videography.

Q: Do I need a laser dongle?

A: No dongle is needed for the LaserCube or LaserDock because the software is built-in.

Q. I cannot adjust the X / Y position of the laser projection.

A. It’s not possible to adjust the X / Y position @ max zoom. Reduce zoom first.

Q. How can I use LaserOS software with my own laser projector?

A. If your laser projector has an ILDA input, you can purchase the LaserOS dongle here.

Q. Are there higher-spec laser projectors with LaserOS built-in available?

A. Yes, please check Magnum Lighting for more professional models.

Q. Is there an affiliate program for LaserCube?

A. Yes, you can earn 10% in credit per referral. Sign up here.

Q. What is the warranty?

A. We provide a 6 month warranty on the LaserCube Basic and a 12 month warranty on the LaserCube Pro. The details are here: https://laseros.com/warranty

Q. What about custom duties?

A. It is our policy that we do not pay tax on customer’s behalf if it is charged. We can help lower the declared value but we cannot guarantee customs checks and behaviour.

Q. How long does it take for me to receive my order?

A. We ship using DHL Express, which usually takes less than 1 week to most countries. A tracking number will be emailed to you.

Q. How can multiple LaserCubes be used?

A. You can connect multiple LaserCubes to a laptop, or to an Android device using a USB Hub.