General
Q. Is the LaserCube legal in the USA and EU?
Yes, a 100% Legal, FDA-compliant LaserCube plus variance is available from X-Laser.
The LaserCube fully complies with IEC 60825-1 Laser Safety Regulations which applies for every country in the world.
We guaranteed worldwide delivery to your country or a full refund.
Q. What laser power is needed for larger venues?
Q. How long does it take for me to receive my order?
Q. Do I need fog?
Q. How to use DMX to control LaserCube?
Q. What about import custom duties and taxes?
Q. Why isn’t the 1W version of LaserCube available?
Q. What are the differences between the X-Laser USA version and the International version?
The US version of the LaserCube has been modified to comply with FDA regulations, the interlock circuit has been modified to meet the standards required for Class 4 systems with a reset requirement and emission delay. This does not affect the operation of the device other than the emergency stop system.
The US-version of LaserOS software has the burning and targeting features disabled. This is also due to US laser regulations and product liability concerns. There is no hardware or other restriction preventing US version LaserCubes from running the international version of LaserOS software which contains the burning and targeting modes.
Q. How do I ship or fly with my laser?
Q. Is there an affiliate program for LaserCube?
Q. What is the warranty and return policy?
Buyer has 30 days from receipt of product to initiate a request for refund. Refund will be made back to buyer’s credit card in full minus shipping fees.Buyer will pay return shipping of item to United Kingdom or Taiwan.
We provide a 12-month warranty on every LaserCube. Replacement parts will be shipped to you if a user repair is possible, at no cost. The laser may need to be shipped back to our USA, UK, or our NL service center for warranty-related service. Outside of the warranty period, replacement parts and servicing is available for a fee.
Q. Can LaserCube ship to India?
Hardware
Q. What materials does the LaserCube engrave?
Q. How do I operate the US-version of LaserCube?
1. Connect your USB Cable to the Lasercube.
2. Connect the cable to the back of the Lasercube and the Big Yellow Box.
3. Turn the key to the ON position on the Lasercube.
4. Turn the key to the ON position on the Big Yellow Box.
5. Make sure that the Big Red Button is in the ON position. The box is shipped with the button locked into the down/off position. To unlock, simply turn the button clockwise until it pops up.
6. Turn the Lasercube switch to the ON position. At this point the two whit LED’s above the Lasercube key and the red LED on the Big Yellow Box will blink slowly.
Q. What is the lifetime of the LaserCube?
As a pure diode laser projector, the laser lifetime is expected to be 10 to 20 thousand hours, but may be reduced by operating at temperature extremes (-10C / 45C)
The internal battery is a high quality Lithium Ion pack similar to those used in laptops. In common with laptops, over time, the available capacity of the battery will reduce. The battery has therefore been made to be easily user-replaceable.
Q. Will an iOS app be available for LaserCube?
We are planning to create an iOS app, but it won’t be compatible with the current hardware. There is no ETA on when a newer version will be available.
Q. What is the cheapest Android that works for LaserCube?
Q. How can multiple LaserCubes be used?
Q. How do I purchase LaserCube individual accessories?
Q. How do I use LaserOS software on my existing ILDA laser projector?
Q. How loud is the fan on the 2W LaserCube?
Q. What is the max projection distance of the LaserCube?
Q. What is the size of the projected laser image?
The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on… With the Expander, it would be 3m square at 2m distance and son on….
There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.
Q. What is the specs of the charger for the LaserCube?
Q. What is the difference in brightness between the 1W and 2W LaserCube?
Q. My micro-usb device is not connecting to the LaserCube.
Q. What is the duty cycle and temperature range of the LaserCube?
Q. What are the lens accessories used for?
Q. What’s the difference between TTL and analog laser color?
Q. Is the LaserCube housing dustproof?
Yes, the housing is dustproof. There is no air drawn (or able to convect) into the main cube body where the lasers and optics are.
The 2W has a blower fan recessed within a separate heatsink plate that bolts on to the bottom of the original cube housing. Air is not drawn through the main enclosure, only into and out of the heatsink plate, which conductively cools the existing base of the cube. Sealing of the lasers and optics is maintained.
Q. My Android device does not detect the LaserCube.
Q. How do I connect LaserCube to my PC, Mac, or Android device?
Software
Q. How do I import my own logos and create new animations?
Image files in SVG (recommended), PNG, JPG, BMP format can be uploaded automatically into LaserOS. You can create new SVG-based logos, animations, and tracings using Illustrator, Animate and Inkspace.
Watch our tutorial videos. We also offer a custom logo and animation design service.
Q. How do I create a SVG animation?
Create a folder of SVG files in a program like Adobe Animate or Illustrator. Sample: dancer sample.zip
Q. LaserOS crashes upon opening, even after uninstalling and reinstalling.
Open a command terminal and run:
rm ~/Library/Application\ Support/LaserOS/config.ini
Windows:
Run from a command prompt:
rm C:\Users%USERNAME%\AppData\Roaming\LaserOS\config.ini
Q. How do I sync a timeline to LaserOS with MIDI?
Q. Are there other apps that work for LaserCube and can I code my own program?
Q. Is there a fully automatic mode that requires no user input?
Q. Is an internet connection required to run LaserOS or does it work offline.
Q. How do I control LaserCube with TouchDesigner?
Q. How do I make the LaserCube project only a single color laser?
Q. Where are the imported files stored on my computer?
On Mac: ~/Library/Application Support/LaserOS/imports
On PC: C:\Users\ (your username) \AppData\Roaming\LaserOS\imports
On Android: ~/Android/data/com.wickedlasers.laserOS/files/imports/
Q. I cannot adjust the X / Y position of the laser projection.
Q. My Windows PC does not detect the LaserCube, how do I update my drivers?
Download: http://zadig.akeo.ie/
1. Connect LaserCube to PC
2. Open zadig
3. Options > List All Devices
4. Choose Laserdock Interface 0
5. Choose libusbK as driver
6. Click install
Repeat 3-5 for interface 1 and 2
Q. What is the difference between microphone and loopback audio?
Q. How do I fix the error on my Mac: ‘LaserOS can’t be opened because it is from an unidentified developer.’?
Safety
Q. Do I need laser safety goggles?
Q. At what distance is it safe to scan my audience or run through the laser projection?
There is no general value available to determine the safe distance (MPE). There are many relevant factors relevant: Scan speed, scan angle, scanned pattern, beam divergence, beam diameter, output power etc.
The IEC 60825-1 Laser Safety Regulation applies internationally. Do not allow emission in a public area to exceed laser class 3R.
Q. What are some safety tips?
Do not shoot lasers at people. The very bottom of the laser projection should at least 3 meters above the floor, so there is clearance between someone’s head and the lasers. Laterally, there should be 2.5 meter distance.
As with all lasers, never allow any laser beam to enter the sky. Laser beams striking aircraft can blind pilots and is considered a felony offense in most countries.
Do not scan your audience without explicit approval granted from your regulatory body in your city or state. Check with local authorities before using a laser in public areas.
Q. How dangerous is the LaserCube compared to high powered handheld lasers like the Spyder Arctic
LaserCube has a much lower power density compared to the static ‘laser dot’ of a handheld laser because the ‘laser dot’ of the LaserCube is moving at rapidly (tens of thousands of time per second) in order to create laser graphics. The actual power depends on several factors such as LaserOS software settings and distance.
*In balloon popping and engraving modes, the LaserCube beam operates at full power and is as dangerous as a high-powered handheld laser like the Spyder Arctic, so all safety precautions like wearing goggles must be adhered to.
Q. Is there anyway to reduce the power of the LaserCube?
There are a variety of things you can do in the LaserOS settings that reduce power. You can lower the master power slider, increase zoom for a bigger image, and setup attenuation zones
You can also reduce power by using accessories like safety lens (lowers power by 80%), diffraction lens, lumia kits, and expander. By using a combination of lens and software settings you can reduce power density to any level you desire.
Q. How do I protect my camera sensor from the laser?
