FAQs

General

Q. Is the LaserCube legal in the USA and EU?

Yes, a 100% Legal, FDA-compliant LaserCube plus variance is available from X-Laser.

The LaserCube fully complies with IEC 60825-1 Laser Safety Regulations which applies for every country in the world.

We guaranteed worldwide delivery to your country or a full refund.

Q. What laser power is needed for larger venues?

1W is good for small clubs and discos. 2-5W suit large nightclubs, and mid-sized events. 5W and up are used at large events, music festivals, concerts.

Q. How long does it take for me to receive my order?

We ship using TNT and DHL, which usually takes 1-2 weeks to most countries. A tracking number will be emailed to you and texted to your phone.

Q. Do I need fog?

Only if you need to see the beam in mid air, IE beam shows. Ambient smoke or fog will also work.

Q. What about import custom duties and taxes?

It is our policy that we do not pay tax on customer’s behalf if it is charged. We can help lower the declared value but we cannot guarantee customs checks and behaviour.

Q. Why isn’t the 1W version of LaserCube available in the USA?

The cost of making the LaserCube 1W US Compliant brings the cost of the item up to nearly the same price of a LaserCube 2W unit. Therefore, we’ve decided it doesn’t make sense to offer the 1W in the USA.

Q. What are the differences between the X-Laser USA version and the International version?

The US version of the LaserCube has been modified to comply with FDA regulations, the interlock circuit has been modified to meet the standards required for Class 4 systems with a reset requirement and emission delay. This does not affect the operation of the device other than the emergency stop system.

The US-version of LaserOS software has the burning and targeting features disabled. This is also due to US laser regulations and product liability concerns. There is no hardware or other restriction preventing US version LaserCubes from running the international version of LaserOS software which contains the burning and targeting modes.

Q. How do I ship or fly with my laser?

We recommend the EVA case for everyday carry and the Flight Case for multiple units and/or luggage and shipping.

Q. Is there an affiliate program for LaserCube?

Yes, you will earn 10% per referral order. Sign up for your affiliate link here.

Q. What is the warranty and return policy?

Buyer has 30 days from receipt of product to initiate a request for refund. Refund will be made back to buyer’s credit card in full minus shipping fees.Buyer will pay return shipping of item to United Kingdom or Taiwan.

We provide a 12-month warranty on every LaserCube. Replacement parts will be shipped to you if a user repair is possible, at no cost. The laser may need to be shipped back to our USA, UK, or our NL service center for warranty-related service. Outside of the warranty period, replacement parts and servicing is available for a fee.

Q. Can LaserCube ship to India?

We are unable to ship any products to India at the moment due to Covid restrictions.

Hardware

Q. What materials does the LaserCube engrave?

LaserCube can engrave paper, wood and plastic, it will not engrave any kind of metal besides painted metal. With the focusing lens (in the expanded lens kit) the engraving spot is more precise. Please see this image. Watch the tutorial.

Q. What is the lifetime of the LaserCube?

As a pure diode laser projector, the laser lifetime is expected to be 10 to 20 thousand hours, but may be reduced by operating at temperature extremes (-10C / 45C)

The internal battery is a high quality Lithium Ion pack similar to those used in laptops. In common with laptops, over time, the available capacity of the battery will reduce. The battery has therefore been made to be easily user-replaceable.

Q. Does it work with iOS (iPhone, iPad)?

No, it is not compatible with iOS. This is a hardware limitation of the current LaserCube hardware. We are already working new versions of our hardware to resolve this limitation. In the meanwhile, we recommend the following Android devices:

Samsung Galaxy Tab A 10.1 Inch (T510) 32 GB
Xiaomi Redmi 9 32GB 3GB

Q. How can multiple LaserCubes be used?

You can connect multiple LaserCubes to a laptop, or to an Android device using a USB Hub.

Q. How do I purchase LaserCube individual accessories?

Q. How do I use LaserOS software on my existing ILDA laser projector?

If your laser projector has an ILDA port, you can purchase a LaserOS dongle to use LaserOS software (PC/Mac, Android)

Q. How loud is the fan on the 2W LaserCube?

The fan noise is measured at 40db @ 1 meter from the LaserCube 2W.

Q. What is the max projection distance of the LaserCube?

The maximum visible range of the 1W is 500 meters / 2W is 1000 meters.

Q. What is the size of the projected laser image?

The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on… With the Expander, it would be 3m square at 2m distance and son on….

There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.

Q. What voltage is the charger for the LaserCube?

The included wall-plug power charger is rated 100-240V, it will work in all countries.

Q. What is the difference in brightness between the 1W and 2W LaserCube?

The 2W is three times the brightness of the 1W, in lumens. The color balance on the 2W is significantly more balanced. Please watch this comparison.

Q. My micro-usb device is not connecting to the LaserCube.

Try reversing the micro-usb cable, it works only in one direction.

Q. What is the duty cycle and temperature range of the LaserCube?

There is no duty cycle. LaserCube will operate from battery or external power from -10C to +45C. Charging of the internal battery is disabled whilst the battery temperature is outside of +10C to +45C to prevent overheating.

Q. What are the lens accessories used for?

Safety Lens is a ND8 filter which reduces laser output by 80%. It’s great for photography or videography of the laser projection. The blur lens defocuses the laser output over range. It has a 250mm focal length. Diffraction lens multiplies your laser visuals causing awesome effects. The Lumia lens is made of textured glass and recreates the trippy lumia experience.

Q. What’s the difference between TTL and analog laser color?

Only 7 colors are possible for TTL compared to 1000s of colors for analog lasers. LaserCube is full analog color.

Q. Is the LaserCube housing dustproof?

Yes, the housing is dustproof. There is no air drawn (or able to convect) into the main cube body where the lasers and optics are.

The 2W has a blower fan recessed within a separate heatsink plate that bolts on to the bottom of the original cube housing. Air is not drawn through the main enclosure, only into and out of the heatsink plate, which conductively cools the existing base of the cube. Sealing of the lasers and optics is maintained.

Q. My Android device does not detect the LaserCube.

Goto settings > system & device > additional settings > OTG > turn OTG on.

Q. How do I connect LaserCube to my PC, Mac, or Android device?

Use the included cables to connect the LaserCube to a USB-A, USB-C, or Micro-USB port.

Software

Q. How do I import my own logos and create new animations?

Image files in SVG (recommended), PNG, JPG, BMP format can be uploaded automatically into LaserOS. You can create new SVG-based logos, animations, and tracings using Illustrator, Animate and Inkspace.

Watch our tutorial videos. We also offer a custom logo and animation design service.

Q. How do I enable balloon popping and engraving modes?

First watch this safety video: https://www.youtube.com/watch?v=EnKxKmaJvfY

Enable Pop and Burn apps can be enabled by going into Settings > Show Burn/Pop apps.

Q. How do I sync a timeline to LaserOS with MIDI?

You can sync LaserOS content to a timeline using Wavefrom free software. Watch the tutorial here: https://www.youtube.com/watch?v=DURfeqnBMGw

Q. Where do I download the LaserCube software?

Download here: Windows, MacOS, and Android.

Q. Are there other apps that work for LaserCube and can I code my own program?

Q. Is there a fully automatic mode that requires no user input?

Yes, LaserOS is fully autonomous, requiring no user input. Just choose the modes and an effect. Watch to learn more: https://www.youtube.com/watch?v=Q8sNmIihUOw

Q. Is an internet connection required to run LaserOS or does it work offline.

There is no internet connection required, the app works fully offline.

Q. How do I control LaserCube with TouchDesigner?

Q. How do I make the LaserCube project only a single color laser?

Goto Settings > Color, and select the Mono Color slider to choose a single color. To return to normal color mode, drag the Mono Color slider all the way to the left position.

Q. Where are the imported files stored on my computer?

On Mac: ~/Library/Application Support/LaserOS/imports
On PC: C:\Users\ (your username) \AppData\Roaming\LaserOS\imports
On Android: ~/Android/data/com.wickedlasers.laserOS/files/imports/

Q. I cannot adjust the X / Y position of the laser projection.

It’s not possible to adjust the X / Y position @ max zoom. Reduce zoom first.

Q. My Windows PC does not detect the LaserCube, how do I update my drivers?

Download: http://zadig.akeo.ie/

1. Connect LaserCube to PC
2. Open zadig
3. Options > List All Devices
4. Choose Laserdock Interface 0
5. Choose libusbK as driver
6. Click install
Repeat 3-5 for interface 1 and 2

Q. What is the difference between microphone and loopback audio?

LaserOS needs an audio input in order to generate music reactive visuals. Loopback audio is superior to microphone in both latency and accuracy. On Windows, all you need to do is select a Loopback audio source. On Mac, you need to install Sound Siphon and then you have to select Sound Siphon as Audio Output in Sound Settings. For Android, goto Settings > Audio and select ‘loopback’.

Q. How do I fix the error on my Mac: ‘LaserOS can’t be opened because it is from an unidentified developer.’?

Locate the LaserOS app in Finder and Ctrl-Click it. If you select Open from the resultant menu, the app will be opened.

Q. How to fix PC error message: ‘the program can’t start because api-ms-win-crt-heap-l1-1-0.dll is missing’?

Please install Microsoft Visual C++ Redistributable 2015 package: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If that doesn’t help, please install Microsoft Visual C++ Redistributable 2017: https://go.microsoft.com/fwlink/?LinkId=746571

Safety

Q. Do I need laser safety goggles?

No, you do not need laser safety goggles to view laser animations. You need eye protection when using the engraving and balloon popping features. Dark sunglasses would be effective at blocking out most of the light. An optional Safety Lens accessory will reduce laser output by 80%, this is useful for photography and videography.

Q. At what distance is it safe to scan my audience or run through the laser projection?

There is no general value available to determine the safe distance (MPE). There are many relevant factors relevant: Scan speed, scan angle, scanned pattern, beam divergence, beam diameter, output power etc.

The IEC 60825-1 Laser Safety Regulation applies internationally. Do not allow emission in a public area to exceed laser class 3R.

Q. What are some safety tips?

Do not shoot lasers at people. The very bottom of the laser projection should at least 3 meters above the floor, so there is clearance between someone’s head and the lasers. Laterally, there should be 2.5 meter distance.

As with all lasers, never allow any laser beam to enter the sky. Laser beams striking aircraft can blind pilots and is considered a felony offense in most countries.

Do not scan your audience without explicit approval granted from your regulatory body in your city or state. Check with local authorities before using a laser in public areas.

Please watch our safety video.

Q. How dangerous is the LaserCube compared to high powered handheld lasers like the Spyder Arctic

LaserCube has a much lower power density compared to the static ‘laser dot’ of a handheld laser because the ‘laser dot’ of the LaserCube is moving at rapidly (tens of thousands of time per second) in order to create laser graphics. The actual power depends on several factors such as LaserOS software settings and distance.

*In balloon popping and engraving modes, the LaserCube beam operates at full power and is as dangerous as a high-powered handheld laser like the Spyder Arctic, so all safety precautions like wearing goggles must be adhered to.

Q. Is there anyway to reduce the power of the LaserCube?

There are a variety of things you can do in the LaserOS settings that reduce power. You can lower the master power slider, increase zoom for a bigger image, and setup attenuation zones

You can also reduce power by using accessories like safety lens (lowers power by 80%), diffraction lens, lumia kits, and expander. By using a combination of lens and software settings you can reduce power density to any level you desire.

Q. How do I protect my camera sensor from the laser?

You can attentuate or disable the laser output to zones specified in LaserOS Safety Zones settings. https://www.youtube.com/watch?v=8E8B7qowNjI