FAQs

Yes, a 100% Legal, FDA-compliant LaserCube plus variance is available from X-Laser.

The LaserCube fully complies with IEC 60825-1 Laser Safety Regulations which applies for every country in the world.

We guaranteed worldwide delivery to your country or a full refund.

The US version of the LaserCube has been modified to comply with FDA regulations, the interlock circuit has been modified to meet the standards required for Class 4 systems with a reset requirement and emission delay. This does not affect the operation of the device other than the emergency stop system.

The US-version of LaserOS software has the burning and targeting features disabled. This is also due to US laser regulations and product liability concerns. There is no hardware or other restriction preventing US version LaserCubes from running the international version of LaserOS software which contains the burning and targeting modes.

Buyer has 30 days from receipt of product to initiate a request for refund. Refund will be made back to buyer’s credit card in full minus shipping fees.Buyer will pay return shipping of item to United Kingdom or Taiwan.

We provide a 12-month warranty on every LaserCube. Replacement parts will be shipped to you if a user repair is possible, at no cost. The laser may need to be shipped back to our USA, UK, or our NL service center for warranty-related service. Outside of the warranty period, replacement parts and servicing is available for a fee.

As a pure diode laser projector, the laser lifetime is expected to be 10 to 20 thousand hours, but may be reduced by operating at temperature extremes (-10C / 45C)

The internal battery is a high quality Lithium Ion pack similar to those used in laptops. In common with laptops, over time, the available capacity of the battery will reduce. The battery has therefore been made to be easily user-replaceable.

No, it is not compatible with iOS. This is a hardware limitation of the current LaserCube hardware. We are already working new versions of our hardware to resolve this limitation. In the meanwhile, we recommend the following Android devices:

Samsung Galaxy Tab A 10.1 Inch (T510) 32 GB
Xiaomi Redmi 9 32GB 3GB

The image size will be a 1m square when the LaserCube is 2m away, 2m square image when the LaserCube is 4m away, and so on… With the Expander, it would be 3m square at 2m distance and son on….

There is no maximum range, but the apparent brightness will be reduced the larger the projection. It is recommended to use the LaserCube at half-zoom or less for better image quality.

Yes, the housing is dustproof. There is no air drawn (or able to convect) into the main cube body where the lasers and optics are.

The 2W has a blower fan recessed within a separate heatsink plate that bolts on to the bottom of the original cube housing. Air is not drawn through the main enclosure, only into and out of the heatsink plate, which conductively cools the existing base of the cube. Sealing of the lasers and optics is maintained.

Image files in SVG (recommended), PNG, JPG, BMP format can be uploaded automatically into LaserOS. You can create new SVG-based logos, animations, and tracings using Illustrator, Animate and Inkspace.

Watch our tutorial videos. We also offer a custom logo and animation design service.

First watch this safety video: https://www.youtube.com/watch?v=EnKxKmaJvfY

Enable Pop and Burn apps can be enabled by going into Settings > Show Burn/Pop apps.

On Mac: ~/Library/Application Support/LaserOS/imports
On PC: C:\Users\ (your username) \AppData\Roaming\LaserOS\imports
On Android: ~/Android/data/com.wickedlasers.laserOS/files/imports/

Download: http://zadig.akeo.ie/

1. Connect LaserCube to PC
2. Open zadig
3. Options > List All Devices
4. Choose Laserdock Interface 0
5. Choose libusbK as driver
6. Click install
Repeat 3-5 for interface 1 and 2

Please install Microsoft Visual C++ Redistributable 2015 package: https://www.microsoft.com/en-us/download/details.aspx?id=48145

If that doesn’t help, please install Microsoft Visual C++ Redistributable 2017: https://go.microsoft.com/fwlink/?LinkId=746571

There is no general value available to determine the safe distance (MPE). There are many relevant factors relevant: Scan speed, scan angle, scanned pattern, beam divergence, beam diameter, output power etc.

The IEC 60825-1 Laser Safety Regulation applies internationally. Do not allow emission in a public area to exceed laser class 3R.

Do not shoot lasers at people. The very bottom of the laser projection should at least 3 meters above the floor, so there is clearance between someone’s head and the lasers. Laterally, there should be 2.5 meter distance.

As with all lasers, never allow any laser beam to enter the sky. Laser beams striking aircraft can blind pilots and is considered a felony offense in most countries.

Do not scan your audience without explicit approval granted from your regulatory body in your city or state. Check with local authorities before using a laser in public areas.

Please watch our safety video.

LaserCube has a much lower power density compared to the static ‘laser dot’ of a handheld laser because the ‘laser dot’ of the LaserCube is moving at rapidly (tens of thousands of time per second) in order to create laser graphics. The actual power depends on several factors such as LaserOS software settings and distance.

*In balloon popping and engraving modes, the LaserCube beam operates at full power and is as dangerous as a high-powered handheld laser like the Spyder Arctic, so all safety precautions like wearing goggles must be adhered to.

There are a variety of things you can do in the LaserOS settings that reduce power. You can lower the master power slider, increase zoom for a bigger image, and setup attenuation zones

You can also reduce power by using accessories like safety lens (lowers power by 80%), diffraction lens, lumia kits, and expander. By using a combination of lens and software settings you can reduce power density to any level you desire.